Return and refund

1. Overview

We want you to be completely satisfied with your purchase. Alvin Trails provides a transparent return and refund policy to ensure a worry-free shopping experience.

2. Eligibility

  • Returns are accepted within 3 days of delivery.

  • Products must be unused, in original packaging, and include all accessories.

  • Proof of purchase (order number or receipt) is required.

3. Non-Returnable Items

  • Used or damaged items not caused by shipping.

  • Clearance, promotional, or final-sale products.

4. How to Return

  1. Email u with your order number and reason for return.

  2. Wait for confirmation and instructions.

  3. Ship your product back safely to the provided address.

5. Refund Process

  • Refunds are processed within 7–10 business days after inspection.

  • Funds are returned via the original payment method.

6. Exchanges

Exchanges are available for size, model, or product swaps of equal value.